Does DSTV’s call center have people?
March 25, 2007
My DSTV was acting up, so I called up their call center this morning.
I went through the robot system, and was impressed! It’s voice activated, and works pretty well…
UNTIL…
I had to say “transfer” or something to get a proper person speaking to me, as I had hit a dead end, and virtual voices weren’t helping.
The call transferred, rang, rang some more, and then the system told me the times that the call center was open for speaking to one of the DSTV call center personnel. And then a goodbye, and DSTV had hung up on me.
Only problem is the times they gave me was about 7am onwards (might have been 7:30), and I was speaking to them at 9am – NEARLY 2 HOURS AFTER THEY OPENED, NO DSTV CALL CENTER GUYS WERE AVAILABLE TO HELP, AND THEN THEY HUNG UP.
Luckily, I hit every key on the DSTV remote and fixed the problem, but DSTV – you get the Sunday award for SHOCKING SERVICE.
December 7, 2008 at 10:08 pm
Hi, I am trying to reach Caroline, formerly Hayward of Croft House, Bradwell, Essex, U.K. whose father, Barry, writes to tell me Caroline is involved in management of the DSTV Call Centre.
Haven’t seen Caroline or her brother Tim since they were teenagers. Would like to correrspond if I may receive her email address.
Thanks.
March 1, 2009 at 9:22 am
Please re-connect my dstv immediately, but make it only single view and no additional bouqet, my acc id is 7709245098081